Allett Store attempts to make ordering on our website as streamlined and as user friendly as possible. When a customer places an order on our website a confirmation of order page will be presented and an e-mail sent to the provided address confirming this. It is important to understand that Allett Store has not entered into a contract with the customer at this point to accept the order placed. This could be for reasons such as incorrect pricing, unavailability of goods or any other issue which will prevent us from fulfilling your order. If there is an issue regarding price we will notify the customer beforehand with the amended cost to fulfill the order, should they accept we will continue to process the order at the different rate. If the customer wishes, they can cancel the order and payment will be refunded to the customer's account for the amount paid. Only once Allett Store has shipped the order will a contract exist between ourselves and you the customer.

Allett Store accepts most major credit and debit card providers including Visa, Visa Debit, Visa Electron, MasterCard and Maestro. For all online and offline orders Allett Store uses the secure 128-bit SSL certified Sage Pay payment system. Using a secure external payment gateway ensures that you the customer has added peace of mind when processing sensitive card and personal data. Allett Store will not store any card details which the customer provides. A payment authorisation is took at the end of the order and will in some cases reflect on your bank balance. We try to keep all our products in stock at all times ready for ordering, but there may be occasions where we may be out of stock and this does not reflect on our website. In the event of this happening, we will contact you beforehand with information on stock replenishment timescales and how you wish to proceed with your order. All prices are shown inclusive of VAT (20%) on Allett Store and also before value added tax is included. VAT is payable on all orders within the UK and European Union. On rare occasions the price indicated on our website may be incorrect, we will contact you with the correct price before proceeding with your order if you wish to proceed. From time to time Allett Store may run promotions on our products. We reserve the right to end promotions without prior notice on our site and before they are due to expire.

Viewing orders on Allett Store couldn't be easier, if you had registered before/during the checkout process you can easily view your orders in the 'My Account' section of the site. From here you can check the status of your order, make enquiries regarding the order or download a printable version of your invoice once the order has been completed. If you wish to make changes to your order prior to dispatch, please get in touch via our 'Contact Us' page or call us on 0115 986 6646